FreePint Newsletter 163 -- Usability

I've always been a big FreePint fan (although I guess some of my favourite pints aren't free: here and here). The most recent issue has a good overview article on usability: Usability -- Ignore it at your peril by Sarah Agarwal. I like her simple, plain-spoken definition: "it's basically about spending time with the intended users of a website or application to make sure it does what they need it to, in a way they find reasonably easy."